There may be something wrong with the firmware of your dash cam. Please kindly contact the customer service for the warranty claim. Don’t forget to send some photos as a proof.

1. please check if the dash cam turns on normally when you remove the SD card and connect your dash cam to a socket with a USB cable.

2. If so, please turn off your dash cam and plug it in the original car charger with 5V for about one hour, then turn it on to see if it works normally.

3. Otherwise, please restore it to factory settings if the two methods do not help."

Please check if the indicator light on the car charger turns on, if not, please plug the car charger again and check if there is power in the cigarette lighter. Otherwise, please use another charging cable to charge for about one hour to see if it finally turns on.