Frequently Asked Question
How can we help you?You can also browse below to find faqs for each products.
1. please check if the dash cam turns on normally when you remove the SD card and connect your dash cam to a socket with a USB cable.
2. If so, please turn off your dash cam and plug it in the original car charger with 5V for about one hour, then turn it on to see if it works normally.
3. Otherwise, please restore it to factory settings if the two methods do not help.
Please check if the indicator light on the car charger turns on, if not, please plug the car charger again and check if there is power in the cigarette lighter. Otherwise, please use another charging cable to charge for about one hour to see if it finally turns on.
This issue may result from the low temperature which causes static. Please try touching the screen after rubbing your hands together.
There may be something wrong with the firmware of your dash cam. Please kindly contact the customer service for the warranty claim. Don’t forget to send some photos as a proof.
Please turn off the parking mode as well as your car. If the issue is not solved, your dash cam is defective and needs replacing. Please kindly contact the customer service for the warranty claim.
Please plug your dash cam in the car charger with a charging cable to see if it works
normally. If not, your dash cam needs replacing.
Please check if the battery holds a charge normally by checking if the red light flashes when you turn on your dash cam. If not, it may run out of charge, thus, please turn it off and charge it for half an hour. Otherwise, the battery may be defective.
The firmware of your dash cam needs updating. For further details, please contact us by sending emails to us.
It’s normal that the dash cam may heat up while using. It can still work normally because it can bear a high temperature up to 60 degrees while working.
Please use a classic 10 SD card of well-known brand, such as a U3 SD card of Samsung. Otherwise, the firmware of your dash cam needs updating. For further details, please contact us by sending emails to us.
Please check if you have turned on the Loop Record, if not, the SD card may be full, thus, your dash cam won't record after turning on. Please turn on the Loop Record after formatting the SD card. Besides, please check if the Time on your dash cam synchronizes with that on your cellphone, if not, please do so to see if it helps.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.